Terms and Conditions

Last updated: 21 June 2026

About 4K Security

These terms apply to services supplied by 4K Security for CCTV, intruder alarms, access control, intercoms, data networking, WiFi and related security systems. Our contact details are: 4K Security, Tyburn Rd, Birmingham, B24 8NB. Phone: 07887 900300. Email: info@4ksecurity.co.uk.

Quotations and Scope of Work

Any quotation or package is based on the information available at the time. Final installation may depend on site access, building layout, cable routes, available power, network conditions and customer requirements. Additional work, equipment or changes requested outside the agreed scope may be quoted separately.

Payment Terms

Payment is due on completion of the installation unless agreed otherwise in writing before work begins. We do not offer credit options, finance, instalment plans or delayed payment terms.

All supplied equipment and systems remain the property of 4K Security until payment has been received in full. If payment is not made within the required time, we reserve the right to suspend, turn off or disconnect services where possible, and to attend site to remove equipment and systems installed by us. Any reasonable costs involved in recovering unpaid equipment or debt may also be pursued where applicable.

Site Access and Installation Standards

All work is carried out to the highest standard possible, subject to safe and reasonable access to the property, site conditions, building structure, customer instructions and the practical limitations of the installation environment.

The customer is responsible for providing safe access to the areas where work is required, including lofts, ceilings, external walls, network equipment, power points and any other relevant areas. We may be unable to complete certain routes or finishes if access is unsafe, restricted or unsuitable.

Insurance

4K Security is insured by public liability business insurance. This supports our professional installation work and provides protection for public liability matters within the terms of the insurance policy.

Warranty on New Installations

New installations are supplied with a 12 month warranty covering parts and labour, unless otherwise stated in writing. This warranty covers faults with supplied equipment or installation workmanship during the 12 month period.

After the 12 month warranty period, some equipment may still be covered by a further manufacturer warranty. Where this applies, the manufacturer warranty may cover replacement parts or equipment only. 4K Security is not responsible for labour, call-out, repair, replacement or reinstallation costs after the 12 month installation warranty has expired.

Warranty Exclusions

The warranty does not cover misuse, accidental damage, deliberate damage, water damage, electrical surges, internet or router faults, customer changes to settings, third-party work, damage caused by other trades, poor maintenance, blocked camera views, pest damage, building movement, loss of power, network issues or faults caused by equipment not supplied or installed by 4K Security.

Apps, Firmware and Manufacturer Updates

Security system apps, cloud services and firmware may be updated or changed by the manufacturer from time to time. These updates can affect app layout, compatibility, notifications, login access, device performance or available features.

4K Security is not liable for faults, bugs, compatibility issues or app problems caused by manufacturer app updates, firmware updates, mobile phone operating system updates, customer phones, tablets, routers, broadband providers or third-party platforms. In these situations, customers may need to wait for the manufacturer to release a fix or contact the manufacturer support team directly for assistance.

Remote Support and Aftercare

We aim to provide helpful remote support and aftercare where possible. Remote support depends on internet access, customer cooperation, compatible equipment and access to the relevant app or system. Some visits, repairs, changes or out-of-warranty support may be chargeable.

Customer Responsibilities

The customer is responsible for using the system correctly, keeping login details safe, maintaining internet and power services, keeping cameras and devices clean and unobstructed, and notifying us promptly of any issue during the warranty period.

Contact

For questions about these Terms and Conditions, contact 4K Security on 07887 900300, email info@4ksecurity.co.uk, or write to 4K Security, Tyburn Rd, Birmingham, B24 8NB.